Terms of Service for VERSOTIS

Effective Date: January 18, 2025
Last Updated: January 18, 2025

These Terms of Service ("Terms") govern your use of VERSOTIS's website, ICT consulting services, multi-cloud solutions, cybersecurity services, and digital transformation solutions. By accessing our website or using our services, you agree to be bound by these Terms.

1. About VERSOTIS

1.1 Company Information

Company Name: VERSOTIS Co., Ltd.
Address: 253 Asoke Building Floor 24, Sukumvit 21 Road, Klongtoey Nua Sub District, Wattana District, Bangkok 10110, Thailand
Email: contact@versotis.com
Website: https://versotis.com

1.2 Business Description

VERSOTIS is a comprehensive ICT consulting firm based in Thailand, specializing in:

  • ICT Consulting and Advisory Services
  • Multi-Cloud Solutions (AWS, Google Cloud, Azure, Alibaba Cloud, Huawei Cloud)
  • Cybersecurity Services and Solutions
  • Digital Transformation Strategy
  • DevOps and Infrastructure Management
  • Blockchain Technology Implementation
  • IT Security Assessment and Compliance

2. Acceptance of Terms

2.1 Agreement to Terms

By accessing our website, requesting services, or entering into service agreements with VERSOTIS, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2.2 Capacity to Enter Agreement

You represent and warrant that:

  • You are at least 18 years old
  • You have the legal capacity to enter into these Terms
  • If representing a company, you have authority to bind that entity

2.3 Updates to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or website notification. Continued use of our services after changes constitutes acceptance of the new Terms.

3. Services Description

3.1 ICT Consulting Services

  • Strategic ICT Planning: Technology roadmap development and implementation
  • System Architecture Design: Enterprise-grade system design and optimization
  • Technology Assessment: Evaluation of existing IT infrastructure and recommendations
  • Project Management: End-to-end project management for ICT initiatives

3.2 Multi-Cloud Solutions

  • Cloud Strategy Development: Multi-cloud architecture planning and implementation
  • Cloud Migration Services: Seamless migration to cloud platforms
  • Cloud Optimization: Performance and cost optimization across multiple cloud providers
  • Hybrid Cloud Solutions: Integration of on-premises and cloud infrastructure

3.3 Cybersecurity Services

  • Security Assessment: Comprehensive security audits and penetration testing
  • Security Implementation: Deployment of security solutions and protocols
  • Incident Response: 24/7 security monitoring and incident response
  • Compliance Consulting: Assistance with regulatory compliance requirements

3.4 Digital Transformation

  • Process Digitization: Automation and digitization of business processes
  • Legacy System Modernization: Upgrading and modernizing legacy systems
  • Data Analytics Implementation: Big data and analytics solution deployment
  • Change Management: Organizational change management for digital initiatives

4. Service Agreements and Contracts

4.1 Statement of Work (SOW)

All services are provided under specific Statements of Work that detail:

  • Project scope and deliverables
  • Timeline and milestones
  • Payment terms and conditions
  • Specific terms and conditions for the project

4.2 Professional Services

Our professional services are provided by qualified professionals with expertise in:

  • Information Technology and Systems
  • Cybersecurity and Risk Management
  • Cloud Computing and Infrastructure
  • Digital Transformation and Change Management

4.3 Service Level Agreements (SLA)

Where applicable, we provide Service Level Agreements that specify:

  • Performance metrics and standards
  • Response time requirements
  • Availability guarantees
  • Remedies for service level breaches

5. Client Obligations and Responsibilities

5.1 Cooperation and Access

You agree to:

  • Provide timely access to systems, data, and personnel as required
  • Cooperate with our team and provide necessary information
  • Designate authorized representatives for decision-making
  • Maintain confidentiality of proprietary methodologies and tools

5.2 Data and Information

You are responsible for:

  • Accuracy and completeness of provided data and information
  • Maintaining backup copies of critical data
  • Compliance with applicable data protection laws
  • Obtaining necessary permissions for data processing

5.3 System Requirements

You must ensure:

  • Adequate system resources and infrastructure
  • Proper licensing for required software and platforms
  • Compliance with security requirements and protocols
  • Regular system maintenance and updates

6. Intellectual Property Rights

6.1 VERSOTIS Intellectual Property

All content, methodologies, tools, and materials developed or used by VERSOTIS remain our exclusive property, including:

  • Proprietary consulting methodologies
  • Software tools and applications
  • Documentation and templates
  • Training materials and resources

6.2 Client Intellectual Property

We respect your intellectual property rights and will not use your proprietary information except as necessary to provide services.

6.3 Work Product Ownership

Unless otherwise specified in the SOW:

  • Custom developments and implementations become client property
  • General methodologies and tools remain VERSOTIS property
  • Joint intellectual property will be handled as specified in agreements

6.4 Third-Party Intellectual Property

We ensure proper licensing and compliance with third-party intellectual property rights in all our service delivery.

7. Confidentiality and Non-Disclosure

7.1 Confidential Information

Both parties agree to maintain confidentiality of:

  • Proprietary business information
  • Technical specifications and architectures
  • Financial and commercial information
  • Personal data and sensitive information

7.2 Non-Disclosure Obligations

We will not disclose confidential information except:

  • As required by law or legal process
  • With prior written consent
  • To authorized personnel on a need-to-know basis
  • To subcontractors bound by similar confidentiality obligations

7.3 Data Protection

We comply with Thailand's Personal Data Protection Act (PDPA) and maintain appropriate safeguards for personal data processing.

8. Payment Terms and Conditions

8.1 Service Fees

  • Fees are specified in individual Statements of Work
  • Payment terms are typically Net 30 days from invoice date
  • Late payment may incur interest charges as permitted by law
  • All fees are exclusive of applicable taxes

8.2 Expenses

  • Reasonable expenses incurred in service delivery may be billable
  • Pre-approval required for expenses exceeding specified thresholds
  • Expenses will be documented and supported by receipts

8.3 Payment Disputes

  • Payment disputes must be raised within 30 days of invoice date
  • Undisputed portions of invoices remain due and payable
  • We may suspend services for overdue payments

9. Limitation of Liability

9.1 Limitation of Damages

To the maximum extent permitted by Thai law, VERSOTIS's liability for any claim arising from our services is limited to:

  • The amount paid by you for the specific services in question
  • Direct damages only, excluding indirect, consequential, or punitive damages

9.2 Excluded Damages

We shall not be liable for:

  • Loss of profits or revenue
  • Loss of data or information
  • Business interruption
  • Consequential or indirect damages
  • Punitive or exemplary damages

9.3 Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

10. Warranties and Disclaimers

10.1 Professional Services Warranty

We warrant that our services will be performed:

  • With professional skill and care
  • In accordance with industry standards
  • By qualified and experienced personnel
  • In compliance with applicable laws and regulations

10.2 Disclaimer of Other Warranties

Except as expressly stated, we disclaim all other warranties, whether express, implied, or statutory, including warranties of merchantability or fitness for a particular purpose.

10.3 Technology Disclaimers

We do not warrant:

  • Compatibility with all systems and platforms
  • Uninterrupted or error-free operation
  • Specific performance metrics unless specified in SLAs
  • Third-party software or services

11. Indemnification

11.1 Mutual Indemnification

Each party agrees to indemnify and hold harmless the other party from claims arising from:

  • Breach of these Terms
  • Negligent acts or omissions
  • Violation of applicable laws
  • Infringement of third-party rights

11.2 Third-Party Claims

We will defend against third-party claims alleging that our services infringe intellectual property rights, subject to limitations and conditions specified in service agreements.

12. Termination

12.1 Termination for Convenience

Either party may terminate service agreements with 30 days' written notice, subject to:

  • Completion of ongoing project phases
  • Payment for services rendered
  • Return of confidential information

12.2 Termination for Cause

We may terminate immediately for:

  • Non-payment of fees
  • Breach of confidentiality obligations
  • Violation of these Terms
  • Illegal or unethical conduct

12.3 Effect of Termination

Upon termination:

  • All payment obligations become immediately due
  • Confidentiality obligations continue indefinitely
  • Each party returns or destroys confidential information
  • Survival clauses remain in effect

13. Compliance and Legal Requirements

13.1 Regulatory Compliance

We maintain compliance with:

  • Thailand's Personal Data Protection Act (PDPA)
  • International cybersecurity standards and frameworks
  • Industry-specific regulations as applicable
  • Professional ethics and standards

13.2 Export Control and Sanctions

We comply with applicable export control laws and sanctions regulations, and will not provide services to prohibited entities or individuals.

13.3 Anti-Corruption

We maintain strict anti-corruption policies and do not engage in any form of bribery or corrupt practices.

14. Dispute Resolution

14.1 Negotiation

Disputes should first be addressed through good faith negotiations between authorized representatives of both parties.

14.2 Mediation

If negotiation fails, disputes may be submitted to mediation before a mutually agreed mediator.

14.3 Arbitration

Unresolved disputes may be submitted to binding arbitration in accordance with Thai arbitration law.

14.4 Governing Law

These Terms are governed by the laws of Thailand, and Thai courts have jurisdiction over any legal proceedings.

15. General Provisions

15.1 Entire Agreement

These Terms, together with applicable Statements of Work and service agreements, constitute the entire agreement between the parties.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.3 Assignment

We may assign these Terms and our rights and obligations to affiliates or in connection with a merger, acquisition, or sale of business assets.

15.4 Waiver

No waiver of any provision of these Terms will be deemed or constitute a waiver of any other provision.

15.5 Notices

All notices must be in writing and delivered to the addresses specified in service agreements or these Terms.

16. Contact Information

16.1 General Inquiries

Email: contact@versotis.com
Phone: +66 61-162-9953 Address: 253 Asoke Building Floor 24, Sukumvit 21 Road, Klongtoey Nua Sub District, Wattana District, Bangkok 10110, Thailand

16.2 Legal Notices

Email: legal@versotis.com
Subject Line: "Legal Notice - Terms of Service"

16.3 Business Hours

Monday - Friday: 9:00 AM - 6:00 PM (Thailand Time)
Emergency Support: Available 24/7 for critical security incidents

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. These Terms constitute a legal agreement between you and VERSOTIS Co., Ltd.

For questions about these Terms of Service, please contact us at contact@versotis.com or +66 61-162-9953.